Chief Commercial Officer, Icelandair
Birna Ósk Einarsdóttir was appointed Chief Service and Customer Experience Officer at Icelandair in February 2019 after having served as the Chief Customer Experience Officer and Chief Business Development and Strategy Officer since she joined Icelandair Group in 2018. She served as the Executive Vice-President of Marketing and Business Development for Landsvirkjun from 2017-2018. Prior to that, she was Executive Director at the IT company Siminn from 2011, most recently as Head of Sales and Services. Birna has a BSc. Degree in Business Administration from the University of Reykjavik and an MSc. Degree in Management and Strategic Planning from the University of Iceland. She has also completed the Advanced Management Programme (AMP) at IESE Business School in Barcelona.
“I have agreed to take part in the 1st International Women in Travel & Tourism Forum because it’s vital for the flight industry to support gender equality and this platform is very important for us to strengthen our network and to get the opportunity to meet and listen to role models in the industry. This will empower all of us, no matter gender, because the flight industry is stronger if it’s more diverse. “